Orders:
1. How do I place an order on TORFEO?
To place an order on TORFEO, simply browse our products, select the items you like, choose the size and color (if applicable), and add them to your cart. Then, proceed to checkout, enter your shipping information, select your preferred payment method, and confirm your order.
2. How can I track my order?
You can track your order by logging into your TORFEO account and accessing the "Track Order" section. We also provide tracking information via email once your order is shipped.
3. Is my personal information secure with TORFEO?
TORFEO takes data security seriously. We use industry-standard encryption and security measures to protect your personal information. You can learn more in our Privacy Policy.
4. Do you have a sizing guide?
Yes, we provide a sizing guide on our website to help you find the perfect fit for our clothing items. Please refer to the sizing guide on each product for accurate measurements before placing an order.
5. Can I cancel my order after it's been placed?
We strive to process orders as quickly as possible. If you wish to cancel your order, please contact our customer support team immediately. Order cancellation is subject to availability and the order processing stage.
Shipping & Returns:
1. What is your shipping policy?
TORFEO offer standard and express shipping options. Shipping fees and delivery times may vary depending on your location and the chosen shipping method. Please refer to our Shipping Policy page for more details.
2. What is your return policy?
TORFEO offers a hassle-free return policy. If you're not satisfied with your purchase, you can return eligible item(s) within 7 days of delivery. For more information, please see our Return Policy.
3. Do you ship internationally?
Yes, TORFEO ships to various international destinations. Shipping fees and delivery times may vary based on your location. Please check our Shipping Policy for details.
4. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team within 5 days of receiving the order. We will assist you in resolving the issue and arranging for a replacement or refund.
5. How can I return or exchange an item?
You can initiate a return or exchange by logging into your TORFEO account, accessing the "Order" section, and selecting the item you want to return or exchange. Follow the provided instructions to complete the process.
Payment:
1. What payment methods are accepted?
TORFEO accepts various payment methods, including direct bank deposit, major debit/credit cards (Visa, MasterCard, Verve), and payment on delivery option.
2. What is Payment on Delivery (POD), and is it available?
Payment on Delivery (POD) allows you to pay for your order in cash or by transfer when it's delivered to your doorstep. Please note that POD availability may vary based on your location. During checkout, you'll be able to see if this option is available for your address. Terms and conditions apply; kindly see our Pay on Delivery policy page for more details.
3. Can I change my payment method after placing an order?
Once an order is placed, you cannot change the payment method yourself; you can contact our Customer Support to do this for you. If you wish to modify your payment method yourself, you may need to cancel the existing order (if applicable) and place a new one with your preferred payment method.
4. How do I make a direct bank deposit for my order?
If you prefer to pay via direct bank deposit, please select this option on Checkout and pay into the displayed TORFEO bank account information. You can also contact our customer support team to provide you with the necessary banking details and instructions to complete the payment.
5. Is it safe to make payments online at TORFEO?
TORFEO takes data security seriously. We use industry-standard encryption and security measures to protect your personal information and all payment information are secured by Paystack. The security and safety of your online payments are guaranteed by Paystack.
6. How can I request an invoice for my order or payment?
Invoices are automatically generated and sent to your email. However, If you need another invoice for your order or payment, please contact our customer support team. They will assist you in providing the necessary documentation.
7. What should I do if I have payment-related issues or inquiries?
If you encounter any payment-related issues or have inquiries, please don't hesitate to contact our customer support team. We will be happy to assist you in resolving any concerns.
Others:
1. How do I contact Torfeo's customer support?
You can reach TORFEO's customer support team by emailing [email protected] or through our Contact Us page on the website. We aim to respond to inquiries within 24-48 hours.
2. Are there any promotions or discounts available?
TORFEO periodically offers promotions, discounts, and special offers. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest deals and promotions.
3. How can I stay updated on TORFEO's latest arrivals and trends?
To stay updated on TORFEO's latest arrivals, trends, and fashion tips, visit our blog (TORFEO Editorial) and follow us on social media platforms such as Instagram, Facebook, and X (Twitter).
4. Do you offer gift cards or gift wrapping?
TORFEO offer gift cards for purchase, making it easy to give the gift of fashion to your loved ones. Gift wrapping options may also be available during checkout.
5. How can I sign up for TORFEO's newsletter?
You can sign up for TORFEO's newsletter by visiting our website and entering your email address in the subscription box at the bottom of the homepage.
6. Where can I find TORFEO's physical store locations?
TORFEO currently operates exclusively as an online fashion store. We do not have physical brick-and-mortar store locations.
