1. Refunds
At TORFEO, we strive to provide you with high-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, we offer a refund policy to ensure your satisfaction.
1.1. Eligibility
To be eligible for a refund:
- The item(s) must be in their original, unworn, and unwashed condition.
- All original tags, labels, and packaging must be intact and included with the return.
- Items marked as “final sale” or “non-returnable” are not eligible for a refund.
1.2. Initiating a Refund
To initiate a refund, please follow these steps:
- Log into your TORFEO account.
- Navigate to the “Order” section.
- Select the order containing the item(s) you wish to return.
- Follow the provided instructions to submit your refund request.
Once your refund request is approved, we will process your refund to the original payment method used for the purchase within 3 business days from the date of receiving the returned item(s). Please note that shipping fees are non-refundable.
2. Exchanges
In addition to refunds, TORFEO offers an exchange policy to ensure you get the products you love.
2.1. Eligibility
To be eligible for an exchange:
- The item(s) must be in their original, unworn, and unwashed condition.
- All original tags, labels, and packaging must be intact and included with the return.
- Items marked as “final sale” or “non-returnable” are not eligible for an exchange.
2.2. Initiating an Exchange
To initiate an exchange, please follow these steps:
- Log into your TORFEO account.
- Navigate to the “Order” section.
- Select the order containing the item(s) you wish to exchange.
- Follow the provided instructions to submit your exchange request.
Once your exchange request is approved and the returned item(s) are received and inspected, we will process the exchange based on product availability.
3. Return Shipping Costs
Return shipping costs are generally the responsibility of the customer unless the return or exchange is due to an error on our part (e.g., wrong item shipped or damaged item). In such cases, TORFEO will provide a prepaid return shipping service.
4. Contact Us
If you have any questions or require assistance with your refund or exchange, please contact our customer support team at [email protected].
